General Terms and Conditions

1. Return/Refund Policy
We are happy to accept return within 14 days for “unused”, unopened and undamaged packages, however, to request a refund or replacement please contact us first by email and indicate the reason for your return. You will have to pay return postage and we will refund your money after inspection of returned goods/items. We are not liable for returned goods that are lost or damaged in transit and therefore, recommend you to obtain proof of posting for reference. In case any products, out of stock or wrong product delivered  , customer will get a coupon of equivalent amount which can be used in next order. if you are not at home and packet returned back to us, you , we can resend packet for additional payment of 14,99 euro, if you do not want good any more,then  we will get refund after our process and shipping charges deducted. All Claims are process latest by 1st week of following month.

2. Shipment

a-  Shipment in Germany

  •  All orders placed today until 9PM will be dispatched within 24 hours to you after the payment confirmation and usually it takes 2 working days after we dispatch your order, however some time it may take up to 4-5 working days, depending upon work load with DHL and  Holidays seasons etc.
  •  Shipment is free of cost for purchase value over 49 euros if no promotion going on by Taj Grocery
  • If you are not at home, you may  contact DHL for 2nd attempt of delivery  with preferred day and time which should be free of cost, below is link for preferred time delivery https://www.dhl.de/en/
    • Regardless of whether you’d like to receive your parcels on a specific day or whether you’d like to have a specific neighbor receive your shipments: DHL Preferred delivery makes it happen. Simply choose the individual delivery options that fit your needs. You may use below link for DHL packets. https://www.dhl.de/en/privatkunden/pakete-empfangen/pakete-zuhause-empfangen.html
  •  The shipment sent to you by us covers the insurance up to 500 euros worth, in case your received packet contents are damaged, Please this physically to your nearest DHL station and send us pictures via email with order number reference in email subject.
  • You will pay shipment cost of 4,99 euros per packet if purchase value is less than 49 euros.
  •  This cost of shipment is applicable only in Germany. We may need additional time if the item of your choice is out of stock and we will inform you if we can send the missing item later without any extra shipping cost.
  • The shipment can be cancelled or denied by us due to any unfavorable circumstances or blockage, in that case 100% of your paid amount will be refunded.
  • Maximum weight we ship in Germany in one shipment will be 30 Kg. Please pay attention to weight limit per order.
  • If the package due to non-availability of the address or recipient, could not be delivered, then buyer will have to pay cost of 4,99 euro for re-sending in Germany.
  • We pay great attention in packing and quality for smooth delivery to customers.

b-  Shipment to EU Countries:
We can ship item to below mentioned EU countries with following shipment charges.
Austria, Belgium, Czech Republic, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain, UK, Monaco, Sweden, Holland, France, Denmark, Norway and Finland
Shipment Rates for EU countries:
Size Weight Price
XS Upto 2 kg 10 €
S Upto 5 kg 14 €
M Upto 15 kg 17.50 €
L Upto 23 kg 24,0 €

Your country’s specific shipping rules will apply when shipment arrives in your country. If the package due to non-availability of the address or recipient, could not be delivered, the buyer will have to pay cost for re-sending. Approximately, delivery time is 7 working days for the above mentioned EU countries.

3. Payment procedure
We accept payment via credit cards , PayPal & Sofort überweisung and direct bank transfer.

4. Privacy Policy
Taj Grocery does not share /sell your personal information to any third party, except for your packet delivery information, which is shared with Hermes/DHL etc, and is used for delivery purposes only. We will communicate with you via E-mail, Telephone, and if you have any concerns about our privacy policy please write us in English language and we will get back to you shortly. However, if you subscribed for newsletter, you may receive promotional emails & offers from us. You can unsubscribe at any time from such offers and updates.
As a Registered user, when visiting the website,Taj-Grocery.com automatically collects and stores the following information about your visit:
1. User client hostname. The hostname or Internet Protocol address of the user requesting access to a state agency Web site.
2. HTTP header, “user agent.” The user agent information includes the type of browser, its version, and the operating system on which the browser is running.
3. HTTP header, “referrer.” The referrer specifies the web page from which the user accessed the current web page.
4. System date. The date and time of the user’s request.
5. Full request. The exact request the user made.
6. Status. The status code the server returned to the user.
7. Content length. The content length, in bytes, of any document sent to the user.
8. Method. The request method used.
9. Universal Resource Identifier (URI). The location of a resource on the server.
10. Query string of the URI. Anything after the question mark in a URI.
11. Protocol. The transport protocol and the version used.

None of the foregoing information is deemed to constitute personal information.
The information that is collected automatically is used to improve this website’s content and to help us understand how visitors interact with our site www.taj-grocery.com. This information is collected for statistical analysis, to determine information that is of the most and least interest to our visitors, and to improve the utility of the material available on the website.

5. Legal Registration
Our company is registered with name of “ Shazia Sadaf e.k. with commercial Registration Nr HRA. 96204 under District Court of Munich.
Company Address: Shazia Sadaf e.k , Am Römerstein, 39B , D-82205 Gilching , Germany
In case of any conflict, Amtsgericht Munich will be place for judgement.

6. Language of corresponding
English will be language of corresponding for all sort of communication with Taj-Grocery.

7. Referral program
You  earn credit by referring to your friends and other people. You will get 5% if your referred person purchased with your  reference you shared. Our referral program is initially for 2 year and might be renewed if management decided. Taj Grocery reserve the right to disconnect referral program any time.