We are happy to accept return within 14 days for “unused”, unopened and undamaged packages, however, to request a refund or replacement please contact us first by email and indicate the reason for your return. You will have to pay return postage and we will refund your money after inspection of returned goods/items. We are not liable for returned goods that are lost or damaged in transit and therefore, recommend you to obtain proof of posting for reference.
In case any products, out of stock or wrong product delivered , customer will get a coupon of equivalent amount which can be used in next order. if you are not at home and packet returned back to us, you , we can resend packet for additional payment of 14,99 euro, if you do not want good any more,then we will get refund after our process and shipping charges deducted.
All Claims are process during latest by 1st week of following month.